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Booking conditions

General conditions

All bookings should be addressed to:
REISIEKSPERT or TRAVEL EXPERT Ltd., Roosikrantsi 8B, 10119 Tallinn, Estonia.
incoming@reisiekspert.ee

Cancellations for groups:

no later than 31 days prior to arrival - free
30-21 days 15%
20-14 days 25%
13-8 days 50%
7-0 days 100% of the net value of the booking
If there are stated different cancellation terms at the confirmation, these must be followed.

Cancellations for individuals:

no later than 3 days prior the arrival - free
2 days 50%
1-0 days 100% of the net value of the booking (only the first night of accommodation is charged)
Different cancellation conditions from the above are negotiable, but must be agreed upon in writing. The effective date from which the days to arrival will be counted is the day on which Reisiekspert receives the written notice of cancellation.
The effective dates can only be Mon to Fri before 5 p.m. public holidays excluded.

Opera, theatre, concert and other tickets for cultural events once confirmed are non-refundable.
Refunding of airline tickets is according to IATA and individual airline regulations plus a 13 EUR per ticket service charge.

Payment conditions for groups:

Unless a special agreement has been made in writing, advance payment of 30% of the total tour cost has to be made 35 days before arrival. Balance of payment is to be made 10 days
before arrival.

Payment conditions for individual clients:

Full payment has to be made 7 days before arrival.
All charges for the banks' services (the payer’s bank as well as the beneficiary’s bank) are to be fully paid for by the payer. Personal or company checks are not accepted.

1) Refund is not possible in case the client insists on cash payment at the hotel.
2) All F.I.T. prices are net, unless there is a special agreement.
3) All group prices are net and do not include any commission.
4) The present conditions of payment are in force unless a special agreement has been made.
5) We keep the right to revise the rates without any notice due to variations of state financial politics and fluctuations of currencies.

Liability

In travel arrangements Reisiekspert Ltd. only acts as an agent for contractors, providing the means of transportation or other tourist services. We therefore do not assume liability in case of accident, loss, delay or interference with the tour by force major or other events not engaging our responsibility, especially with regard to program and schedules.
Reisiekspert bears no responsibility for additional expenses caused by weather, strikes, sickness or other force major situations. Once the booking is confirmed, the rates cannot be changed. All transport rates are calculated with existing fuel price (1,2-1,3 EUR/l). In case of significant rise (25%) of fuel price we reserve the right to adjust the transport service rates .